Boomerang for Gmail or Outlook is free for a limited number of emails a month, and it includes basic Respondable scores. These tools are not always right, but they might make you stop to reflect on communicating more effectively. Advanced features also track positivity, politeness, and subjectivity. In addition to a lot of useful bells and whistles for getting an email to resurface in your inbox, Boomerang has a feature called Respondable that provides real-time scoring on subject length, word count, question count, and reading level. Two applications can help check your email for these elements. Boomerang studied the best closing, which was some variation of “thanks.”Īlong with correct grammar and punctuation, tone and readability are essential to effective email communication. Grammarly studied the most effective opening for an email, and “Hi ” was the most effective. It is easy to misread and misinterpret an email message. Another difficulty with writing an email is striking the right tone. Many recipients are reading on mobile devices, almost ensuring that their attention is diverted. When communicating via email, brevity is best. Whether in a document or an email, set a friendly tone, use active voice, use language your clients will understand, define acronyms, and link to resources for more help and guidance. The Clear Language Group points out that even readers who read above the 9th-grade level will not be offended by jargon-free, quick, concise information provided in everyday language. Several applications can help you write effectively for your audience and make sure that your tone is positive and helpful. Remember, when working with consumer clients, the average reading level of the U.S. Many clients are under duress and need to “hear” the tone of your words when they read. Yet how you express yourself in writing is as important as what you say.
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